FAQs

Where do I download the app?

You can simply download the app by selecting DOWNLOAD on the website’s main menu. Or search Google Playstore by typing “PeN Chat”.

 

How do I register?

On the opening screen,  select ‘New Here!’. (For small screen devices, please scroll down)

Important notes to remember before or during registration:

  1. Use ONLY the sim or mobile number inserted on your device during registration.
  2. Select NEW HERE? SIGN UP to register which is located on the lower portion of the login screen. Login page is for existing users.
  3. Remember to use correct area codes. Area codes determine your current country location. Please refrain from adding 0 (zero) on the start of your mobile number during registration.
  4. Make sure you are using the latest Google Play version.
  5. Always keep your app up-to-date.

Why can’t I call or call is being blocked to certain countries?

We are improving your security and user experience; hence there are several countries were PSTN calls are not yet allowed but rest assured SMS are still available.

Calls bound to these countries are AVAILABLE together with the PeNNey deduction per minute:

Country: PeNNey Deductions:
Albania 24
Algeria 13
American Samoa 10
Andorra 37
Angola 20
Anguilla 19
Antigua and Barbuda 26
Argentina 6
Armenia 39
Aruba 19
Australia 12
Austria 32
Azerbaijan 37
Bahamas 30
Bahrain 19
Bangladesh 8
Barbados 37
Belarus 84
Belgium 17
Belize 39
Bermuda 7
Bhutan 21
Bolivia 37
Bosnia and Herzegovina 22
Botswana 16
Botswana 34
Brazil 26
Bulgaria 52
Burkina Faso 38
Cambodia 13
Cayman Islands 32
Chile 17
China 3
Colombia 13
Costa Rica 15
Croatia 28
Cuba 13
Cyprus 17
Czech Republic 15
Denmark 13
Dominica 27
Dominican Republic 37
Ecuador 22
Egypt 23
El Salvador 38
Equatorial Guinea 39
Estonia 8
Faroe Islands 36
Fiji 38
Finland 13
France 17
French Guiana 21
Georgia 39
Germany 12
Gibraltar 34
Greece 17
Grenada 27
Guadeloupe 12
Guam 6
Guatemala 30
Guyana 36
Honduras 30
Hong Kong 6
Hungary 14
Iceland 7
India 5
Indonesia 11
Iran 34
Iraq 25
Ireland 20
Israel 28
Italy 6
Jamaica 24
Japan 25
Jordan 27
Kazakhstan 21
Kenya 24
Korea Republic of 5
Kuwait 17
Kyrgyzstan 36
Laos PDR 13
Latvia 25
Lebanon 37
Libya 39
Liechtenstein 35
Lithuania 22
Luxembourg 28
Macau 13
Macedonia 38
Malaysia 11
Malta 9
Martinique 14
Mauritius 21
Mexico 10
Moldova 35
Monaco 16
Mongolia 7
Montenegro 25
Mozambique 39
Namibia 22
Nepal 23
Netherlands 13
Netherlands Antilles 28
New Caledonia 33
New Zealand 11
Nicaragua 23
Nigeria 16
Northern Mariana Islands 14
Norway 19
Oman 33
Pakistan 29
Palestinian Territory 34
Panama 6
Paraguay 19
Peru 21
Philippines 34
Poland 22
Portugal 15
Puerto Rico 4
Qatar 39
Reunion/Mayotte 23
Romania 8
Romania 8
Russia 34
Saudi Arabia 30
Senegal 32
Serbia 26
Singapore 8
Slovakia 26
Slovenia 29
South Africa 8
Spain 19
Sri Lanka 25
St Kitts and Nevis 23
St Lucia 27
St Vincent Grenadines 27
Sudan 35
Suriname 23
Swaziland 32
Sweden 6
Switzerland 4
Syria 18
Taiwan 24
Tajikistan 30
Thailand 13
Trinidad and Tobago 32
Turkey 33
Turkmenistan 20
Turks and Caicos Islands 21
Ukraine 32
United Arab Emirates 32
United Kingdom 6
United States 2
Uruguay 11
Uzbekistan 11
Vatican City 3
Venezuela 13
Vietnam 16
Virgin Islands, British 34
Virgin Islands, U.S. 4
Yemen 28
Yemen 30
Zimbabwe 19

If your country is not on the list, calls are currently disallowed.

 How much PeNNey will be deducted if I send an SMS?

Here are the list of countries and rates:

Country Price in PeNNeY
Andorra 1
United Arab Emirates 1
Afghanistan 1
Antigua and Barbuda 1
Anguilla 1
Albania 1
Armenia 1
Netherlands Antilles 1
Angola 1
Argentina 1
American Samoa 2
Austria 1
Australia 1
Aruba 1
Azerbaijan 1
Bosnia and Herzegovina 1
Barbados 1
Bangladesh 1
Belgium 1
Burkina Faso 1
Bulgaria 2
Bahrain 1
Burundi 1
Benin 1
Bermuda 1
Brunei 1
Bolivia 1
Brazil 1
Bahamas 1
Bhutan 1
Botswana 1
Belarus 1
Belize 1
Canada 1
DR Congo 1
Central Africa 1
Congo 1
Switzerland 1
Ivory Coast 2
Cook Islands 1
Chile 1
Cameroon 1
China 1
Colombia 1
Costa Rica 1
Cape Verde 1
Cyprus 1
Czech Republic 1
Germany 1
Djibouti 1
Denmark 1
Dominica 1
Dominican Republic 1
Algeria 1
Ecuador 1
Estonia 2
Egypt 1
Eritrea 1
Spain 1
Ethiopia 1
Finland 1
Fiji 1
Falkland Islands 1
Micronesia 1
Faroe Islands 1
France 1
Gabon 1
United Kingdom 1
Grenada 1
Georgia 1
French Guiana 2
Guernsey 1
Ghana 1
Gibraltar 1
Greenland 1
Gambia 1
Guinea 1
Guadeloupe 1
Equatorial Guinea 1
Greece 1
Guatemala 1
Guam 1
Guinea-Bissau 2
Guyana 1
Hong Kong 1
Honduras 1
Croatia 1
Haiti 1
Hungary 1
Indonesia 1
Ireland 1
Israel 1
India 1
Iraq 2
Iceland 1
Italy 1
Jersey 1
Jamaica 1
Jordan 1
Japan 1
Kenya 1
Kyrgyzstan 1
Cambodia 1
Comoros 1
St Kitts and Nevis 1
Korea Republic of 1
Kuwait 1
Cayman Islands 1
Laos PDR 1
Lebanon 1
St Lucia 1
Liechtenstein 1
Sri Lanka 1
Liberia 1
Lesotho 1
Lithuania 1
Luxembourg 1
Latvia 1
Libya 1
Morocco 1
Monaco 2
Moldova 1
Montenegro 1
Madagascar 1
Marshall Islands 2
Macedonia 1
Mali 1
Myanmar 2
Mongolia 1
Macau 1
Martinique 2
Mauritania 1
Montserrat 1
Malta 1
Mauritius 1
Maldives 1
Malawi 1
Mexico 1
Malaysia 1
Mozambique 1
Namibia 1
New Caledonia 2
Niger 2
Norfolk Island 1
Nigeria 2
Nicaragua 1
Netherlands 1
Norway 1
Nepal 1
Niue 1
New Zealand 1
Oman 1
Panama 1
Peru 1
French Polynesia 2
Papua New Guinea 1
Philippines 1
Pakistan 1
Poland 1
St Pierre and Miquelon 2
Puerto Rico 1
Palestinian Territory 1
Portugal 1
Palau 1
Paraguay 1
Qatar 1
Reunion/Mayotte 3
Romania 1
Serbia 1
Russia 1
Russia 1
Rwanda 1
Saudi Arabia 1
Solomon Islands 1
Seychelles 2
Sudan 1
Sweden 1
Singapore 1
Slovenia 1
Slovakia 1
Sierra Leone 1
San Marino 1
Senegal 1
Somalia 1
Suriname 1
South Sudan 1
Sao Tome and Principe 2
El Salvador 1
Syria 1
Swaziland 1
Turks and Caicos Islands 1
Chad 1
Togo 1
Thailand 1
Tajikistan 1
East Timor 2
Turkmenistan 2
Tunisia 1
Tonga 1
Turkey 1
Trinidad and Tobago 1
Tuvalu 1
Taiwan 1
Tanzania 1
Ukraine 1
Uganda 1
United States 1
Uruguay 1
Uzbekistan 1
St Vincent Grenadines 1
Venezuela 1
Virgin Islands, British 1
Virgin Islands, U.S. 1
Vietnam 1
Vanuatu 1
Samoa 1
Yemen 1
South Africa 1
Zambia 1
Zimbabwe 2

How do Spot feature works?

Make sure you turned ON your location settings on your device. Head on to Spot Feature on the homescreen and share your location. If a fellow PeN pal is also using Spot, you’ll be able to see him on the map if you are both around the same vicinity.

 

Can I still use the Emergency Call even when I travel abroad? How does it work?

Yes! PeN automatically detects which country you are located. Press the Emergency Call button and continue calling 911. Please note that the default emergency number to call is 911, just continue the call as it will automatically call the country’s respective emergency number.

 

How do I know if my friends are using the app too?

On the Contacts you’ll be able to see PeN Pals, Phone and Invite.

PeN Pals are your synched contacts that are also using PeN

Phone are your device contacts

Invite more people to use PeN by selecting Invite.

 

Can’t find it on App Store!

We will be launching the iOS version really soon! Announcement will be up on our website and social media pages.

 

What should be the specs of my smartphone in order to use it?

The app currently works with any android device using OS 3.0 Honeycomb to latest.

 

Would love to collaborate with you. Where can we send proposal?

You may email the proposal at app@penchat.net.