FAQs

Where do I download the app?

You can simply download the app by selecting DOWNLOAD on the website’s main menu. Or search Google Playstore by typing “PeN Chat”.

 

How do I register?

On the opening screen,  select ‘New Here!’. (For small screen devices, please scroll down)

Important notes to remember before or during registration:

  1. Use ONLY the sim or mobile number inserted on your device during registration.
  2. Select NEW HERE? SIGN UP to register which is located on the lower portion of the login screen. Login page is for existing users.
  3. Remember to use correct area codes. Area codes determine your current country location. Please refrain from adding 0 (zero) on the start of your mobile number during registration.
  4. Make sure you are using the latest Google Play version.
  5. Always keep your app up-to-date.

Why can’t I call or call is being blocked to certain countries?

We are improving your security and user experience; hence there are several countries were PSTN calls are not yet allowed but rest assured SMS are still available.

Calls bound to these countries are AVAILABLE together with the PeNNey deduction per minute:

Albania 29
Algeria 11
American Samoa 8
Andorra 31
Angola 22
Anguilla 33
Antigua and Barbuda 31
Argentina 5
Armenia 33
Aruba 16
Australia 9
Austria 27
Azerbaijan 31
Bahamas 25
Bahrain 16
Bahrain 18
Bangladesh 5
Barbados 31
Belgium 15
Belize 33
Bermuda 6
Bhutan 18
Bolivia 31
Bosnia and Herzegovina 19
Botswana 29
Brazil 20
Brunei 7
Bulgaria 11
Cambodia 11
Cayman Islands 27
Chile 15
China 3
Colombia 8
Colombia 13
Costa Rica 13
Croatia 24
Cuba 11
Cyprus 14
Czech Republic 13
Denmark 11
Dominican Republic 31
Ecuador 19
Egypt 18
El Salvador 32
Equatorial Guinea 33
Estonia 7
Faroe Islands 31
Fiji 32
Finland 11
France 14
French Guiana 18
Georgia 33
Germany 22
Gibraltar 29
Greece 14
Grenada 32
Guadeloupe 10
Guam 5
Guatemala 25
Guyana 31
Honduras 25
Hong Kong 6
Hungary 12
Iceland 6
Indonesia 7
Iran 29
Iraq 21
Ireland 17
Israel 5
Italy 5
Japan 21
Jordan 23
Kazakhstan 18
Kenya 27
Korea Republic of 4
Kuwait 10
Kyrgyzstan 31
Laos PDR 11
Latvia 21
Lebanon 31
Libya 33
Liechtenstein 30
Lithuania 19
Luxembourg 24
Macau 11
Macedonia 32
Malaysia 8
Malta 7
Martinique 12
Mauritius 18
Mexico 7
Moldova 30
Monaco 14
Mongolia 6
Montenegro 21
Morocco 59
Morocco (Some Mobile networks) 105
Mozambique 33
Myanmar 32
Namibia 19
Nepal 17
Netherlands 11
Netherlands Antilles 24
New Caledonia 28
New Zealand 9
Nicaragua 20
Nigeria 14
Northern Mariana Islands 12
Norway 9
Oman 28
Pakistan 13
Palestinian Territory 25
Palestinian Territory 29
Panama 5
Paraguay 7
Paraguay 16
Peru 3
Peru – Mobile 18
Philippines 19
Poland 19
Portugal 5
Puerto Rico 3
Qatar 27
Reunion/Mayotte 19
Romania 7
Russia 29
Saudi Arabia 18
Senegal 27
Serbia 22
Singapore 4
Sint Maarten 18
Slovakia 22
Slovenia 24
South Africa 6
Spain 11
Sri Lanka 21
St Kitts and Nevis 20
St Lucia 29
St Vincent Grenadines 29
Sudan 28
Suriname 20
Swaziland 27
Sweden 5
Switzerland 29
Syria 24
Taiwan 4
Taiwan – Mobile 20
Tajikistan 25
Thailand 10
Trinidad and Tobago 27
Turkey 7
Turkey – Mobile 22
Turkmenistan 17
Turks and Caicos Islands 29
Ukraine 27
United Arab Emirates 25
United Kingdom 4
United States 2
United States – Alaska 10
United States – Hawaii 2
Uruguay 9
Uzbekistan 9
Vatican City 3
Venezuela 11
Vietnam 14
Virgin Islands, British 29
Virgin Islands, U.S. 3
Yemen 26
Zimbabwe 16

 

If your country is not on the list, calls are currently disallowed.

How much PeNNey will be deducted if I send an SMS?

Here are the list of countries and rates:

Country Price in PeNNeY
Afghanistan 1
Albania 1
Algeria 1
American Samoa 2
Andorra 1
Angola 1
Anguilla 1
Antigua and Barbuda 1
Argentina 1
Armenia 1
Aruba 1
Australia 1
Austria 1
Azerbaijan 1
Bahamas 1
Bahrain 1
Bangladesh 1
Barbados 1
Belarus 1
Belgium 1
Belize 1
Benin 1
Bermuda 1
Bhutan 1
Bolivia 1
Bosnia and Herzegovina 1
Botswana 1
Brazil 1
Brunei 1
Bulgaria 2
Burkina Faso 1
Burundi 1
Cambodia 1
Cameroon 1
Canada 1
Cape Verde 1
Cayman Islands 1
Central Africa 1
Chad 1
Chile 1
China 1
Colombia 1
Comoros 1
Congo 1
Cook Islands 1
Costa Rica 1
Croatia 1
Cyprus 1
Czech Republic 1
Denmark 1
Djibouti 1
Dominica 1
Dominican Republic 1
DR Congo 1
East Timor 2
Ecuador 1
Egypt 1
El Salvador 1
Equatorial Guinea 1
Eritrea 1
Estonia 2
Ethiopia 1
Falkland Islands 1
Faroe Islands 1
Fiji 1
Finland 1
France 1
French Guiana 2
French Polynesia 2
Gabon 1
Gambia 1
Georgia 1
Germany 1
Ghana 1
Gibraltar 1
Greece 1
Greenland 1
Grenada 1
Guadeloupe 1
Guam 1
Guatemala 1
Guernsey 1
Guinea 1
Guinea-Bissau 2
Guyana 1
Haiti 1
Honduras 1
Hong Kong 1
Hungary 1
Iceland 1
India 1
Indonesia 1
Iraq 2
Ireland 1
Israel 1
Italy 1
Ivory Coast 2
Jamaica 1
Japan 1
Jersey 1
Jordan 1
Kenya 1
Korea Republic of 1
Kuwait 1
Kyrgyzstan 1
Laos PDR 1
Latvia 1
Lebanon 1
Lesotho 1
Liberia 1
Libya 1
Liechtenstein 1
Lithuania 1
Luxembourg 1
Macau 1
Macedonia 1
Madagascar 1
Malawi 1
Malaysia 1
Maldives 1
Mali 1
Malta 1
Marshall Islands 2
Martinique 2
Mauritania 1
Mauritius 1
Mexico 1
Micronesia 1
Moldova 1
Monaco 2
Mongolia 1
Montenegro 1
Montserrat 1
Morocco 1
Mozambique 1
Myanmar 2
Namibia 1
Nepal 1
Netherlands 1
Netherlands Antilles 1
New Caledonia 2
New Zealand 1
Nicaragua 1
Niger 2
Nigeria 2
Niue 1
Norfolk Island 1
Norway 1
Oman 1
Pakistan 1
Palau 1
Palestinian Territory 1
Panama 1
Papua New Guinea 1
Paraguay 1
Peru 1
Philippines 1
Poland 1
Portugal 1
Puerto Rico 1
Qatar 1
Reunion/Mayotte 3
Romania 1
Russia 1
Russia 1
Rwanda 1
Samoa 1
San Marino 1
Sao Tome and Principe 2
Saudi Arabia 1
Senegal 1
Serbia 1
Seychelles 2
Sierra Leone 1
Singapore 1
Slovakia 1
Slovenia 1
Solomon Islands 1
Somalia 1
South Africa 1
South Sudan 1
Spain 1
Sri Lanka 1
St Kitts and Nevis 1
St Lucia 1
St Pierre and Miquelon 2
St Vincent Grenadines 1
Sudan 1
Suriname 1
Swaziland 1
Sweden 1
Switzerland 1
Syria 1
Taiwan 1
Tajikistan 1
Tanzania 1
Thailand 1
Togo 1
Tonga 1
Trinidad and Tobago 1
Tunisia 1
Turkey 1
Turkmenistan 2
Turks and Caicos Islands 1
Tuvalu 1
Uganda 1
Ukraine 1
United Arab Emirates 1
United Kingdom 1
United States 1
Uruguay 1
Uzbekistan 1
Vanuatu 1
Venezuela 1
Vietnam 1
Virgin Islands, British 1
Virgin Islands, U.S. 1
Yemen 1
Zambia 1
Zimbabwe 2

How do Spot feature works?

Make sure you turned ON your location settings on your device. Head on to Spot Feature on the homescreen and share your location. If a fellow PeN pal is also using Spot, you’ll be able to see him on the map if you are both around the same vicinity.

 

Can I still use the Emergency Call even when I travel abroad? How does it work?

Yes! PeN automatically detects which country you are located. Press the Emergency Call button and continue calling 911. Please note that the default emergency number to call is 911, just continue the call as it will automatically call the country’s respective emergency number.

 

How do I know if my friends are using the app too?

On the Contacts you’ll be able to see PeN Pals, Phone and Invite.

PeN Pals are your synched contacts that are also using PeN

Phone are your device contacts

Invite more people to use PeN by selecting Invite.

 

Can’t find it on App Store!

We will be launching the iOS version really soon! Announcement will be up on our website and social media pages.

 

What should be the specs of my smartphone in order to use it?

The app currently works with any android device using OS 3.0 Honeycomb to latest.

 

Would love to collaborate with you. Where can we send proposal?

You may email the proposal at app@penchat.net.