First off, let me apologize for our unavailable services over the weekend that continued to today. PSTN calls are currently not available in several countries and we are working with our service providers to restore these outages.
Calls to another PeN user and Video calls are working, it’s unlimited and free so hopefully, you are able to use those services until PSTN calls are back online. SMS is also working. Hopefully, you are able to send SMS to your friends and contacts if you are not able to call them.
When we connect your PSTN calls, we have to pay interconnection charges to our network partners and service providers. The issue has started from very high prices of interconnection. Being a virtually free service we need to be able to route your calls to PSTN number at the best possible quality while at the lowest possible cost. This is not always easy to achieve and we have to navigate an entangled web of supplier pricing to various countries and destinations. We, ourselves are not a network operator hence it takes some time for us to resolve these issues.
Rest assured, we are doing everything we can to restore our services and continue to provide to you an excellent quality of service while at the same time, balancing the cost of interconnect with revenues we generate from advertising that pays for your PSTN calls.
In the meantime, if your friends or those whom you need to call have a mobile phone, invite them to install PeN and avail of the free and unlimited video and voice calls within the app.